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Frequently Asked Questions

When and how is rent paid?

The refrigerator is paid for upon delivery, in cash or by card.

At what time and where is the refrigerator delivered?

The refrigerator is delivered to your parcel throughout the morning, from 9 a.m. to 3 p.m.

Is the refrigerator delivered turned on?

No. It is not possible to deliver the refrigerator switched on for technical reasons.

What to do with the refrigerator at pick-up time?

You will need to leave the fridge on your plot, unplugged, clean and slightly open. Thank you.

Is it possible to extend the rental of the refrigerator for another day?

Yes. You will only have to pay the difference in days.

Is it necessary to book in advance?

We recommend reserving the fridge in advance, especially during the months of July and August.

What to do in case of an incident?

You can contact us (always during business hours).

Is there a refund if I leave early?

Yes, always paying a minimum of 7 days for 2-door refrigerators and 3 days for 1-door refrigerators.

What time do they pick up the refrigerator?

Pick-ups are before 12 noon on the end of the rental day.

Can I plug in the refrigerator immediately after delivery?

No. You always have to wait an hour for the gas and oil to stabilize.

Can I fill the refrigerator from the start?

For best performance, we recommend not overfilling the refrigerator during the first 24 hours.

Can the refrigerator be outside?

Yes, but it is advisable to protect it in case of rain and not expose it directly to the sun.